Your Privacy
Matters to Us

Welcome to Seruka Travel Ltd — your trusted partner for all your travel needs. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services. If you have any questions, please contact us.

We collect personal information that you voluntarily provide when you use our website or services:

• Personal Identifiers: Name, email address, phone number, and other contact details.
• Account Information: Username, password, and authentication data.
• Payment Information: Billing address and transaction history. We do not store credit or debit card numbers.
• Travel Documents: Passport details provided when booking flights or hotels.
• Technical Data: IP address, browser type, device information, and usage data.
• Communications: Messages you send us via contact forms or email.

We use the information we collect for the following purposes:

• Providing and maintaining our travel booking services.
• Processing flight, hotel, and bus reservations on your behalf.
• Improving and customizing your experience on our platform.
• Communicating with you — responding to inquiries and providing support.
• Sending travel deals and newsletter updates (only with your consent).
• Complying with legal and regulatory obligations.

We may share your personal information with third parties only in limited circumstances:

• Service Providers: Third-party partners like Amadeus (flights), Brevo (email), and payment processors who help us operate our services.
• Airlines & Hotels: Your booking details are shared with the relevant airline or hotel to complete your reservation.
• Legal Compliance: We may disclose information when required by law, court order, or regulatory authority.
• Business Transfers: If Seruka is involved in a merger or acquisition, your data may be transferred as part of that transaction.

Under the General Data Protection Regulation (GDPR), you have the following rights:

To exercise any of these rights, please contact us and we will respond within 30 days.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. The criteria we use to determine retention periods include:

• The duration of your relationship with Seruka and your active use of our services.
• Whether we have a legal or regulatory obligation to retain your data.
• Whether retention is necessary to resolve disputes or enforce our agreements.

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for all data transmission.
• Secure, access-controlled data storage.
• Regular security reviews and vulnerability assessments.
• Staff training on data protection best practices.

Our website uses cookies to improve your browsing experience and deliver relevant content. Here are the types of cookies we use:

You can manage your cookie preferences at any time using the banner below or through your browser settings. For full details, see our Cookie Policy.

Refund and cancellation policies vary depending on the fare type, airline, or hotel selected at the time of booking. Some fares are non-refundable while others allow modifications for a fee.

Please review the specific terms at the time of booking, or contact us for personalised assistance with changes or cancellations.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please get in touch:

• Email: support@seruka.rw
• Phone: +250 780 761 102
• Address: Kigali, Rwanda
• Contact form: seruka.rw/contact